Hello, I’m Jhenrick Shen Milan

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I am a highly independent Systems Engineer and IT Specialist with an engineering background and a proven track record of maintaining high-availability, 24/7 production networks. I specialize in enterprise identity governance, cloud administration, automated telemetry tracking, and low-latency broadcast infrastructure.

Whether it’s independently resolving high-stakes production incidents during critical night shifts or designing zero-trust overlay networks from scratch, I focus on building reliable, secure, and observable systems.

Technical Arsenal

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Enterprise Infrastructure & Security

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• Cloud Governance: Google Workspace (Super Admin), Microsoft 365, Azure Active Directory
• Identity & Access: Identity & Access Management (IAM), User & Group Governance, strict ACL policies
• Network Security: Enterprise Firewalls (Configuration & Migration), Checkpoint Firewalls, VPN tunnels, Managed Switches, Network Redundancy

Systems, Virtualization & Automation

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• Operating Systems: Linux (Daily Driver), Alpine Linux, Debian, Arch Linux
• Virtualization/DevOps: Proxmox VE, Docker, Docker Compose, Unprivileged LXC Containers, Virtual Machines
• Scripting & Data: Bash, Python, SQL Maintenance, Automated Backups & Cron Automation
• Hardware & Edge: Raspberry Pi deployments, low-latency Live Video/Audio Encoding, Broadcast Infrastructure

Monitoring & SRE

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• Telemetry & Observability: Grafana, Zabbix, Automated Alerts & Metrics, System Health Dashboards

Professional Experience

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IT Systems Engineer / Infrastructure Specialist

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Studioworks OÜ | Tallinn, Estonia | Feb 2025 – Present

• Enterprise Cloud Governance: Serve as Global Administrator for enterprise Google Workspace, managing identities, groups, access controls, and organization-wide security permissions for a highly distributed workforce.
• High-Availability Operations: Serve as the sole infrastructure anchor during critical night shifts, independently diagnosing, logging, and troubleshooting mission-critical network failures, link degradations, and ISP connectivity issues under intense SLA constraints.
• End-to-End Infrastructure Deployment: Designed, wired, and deployed complete low-latency video streaming infrastructures from scratch, configuring system connectivity, hardware encoders, and low-level system telemetry for 24/7 production environments.
• Proactive System Monitoring: Architected and monitored Grafana and Zabbix dashboards to track production system health, proactively remediating network bottlenecks to drastically improve infrastructure uptime.
• Incident Management: Provided expert 24/7 on-call tier-3 support via remote management tools, rapidly debugging server faults and restoring operations under intense pressure.
• Technical Documentation: Author of internal training guides, standard operating procedures (SOPs), and automated system manuals to streamline incident resolution and expedite engineering onboarding.

Education & Background

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BSc Integrated Engineering

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Tallinn University of Technology (TalTech) | 2021 – 2024

• Foundational expertise in industrial systems, hardware design, electrical schematic analysis, AutoCAD, and SolidWorks.

Languages

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• English: Professional Proficiency (C1)
• Filipino: Native Proficiency (C2)
• Estonian: Elementary (A1)

Key Highlights & Homelab Philosophy

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Outside of my professional engineering commitments, I maintain an active DevOps Home Lab. I treat my private server matrix—powered by Proxmox hypervisors, segmented Docker microservices, and automated backup routines—as an R&D sandbox to safely stress-test enterprise configurations before deploying them to live production networks.